Frequently Asked Questions

DiMS is a web-based dialysis management system built for dialysis centers. It brings patient records, treatment planning, billing, inventory, reports, integrations and compliance workflows into one connected platform.

DiMS helps reduce paper records, repeated manual entry and disconnected spreadsheets. Teams can access updated patient, clinical, financial and operational information from one secure system.

Yes. DiMS can be used by small centers and larger center groups that need centralized visibility across users, patients, billing, stock, reports and center activity.

Yes. AI-Assist helps reduce administrative workload through patient onboarding support, review note assistance, OCR extraction from documents, and AI-powered summaries or referral letters.

Most new centers can begin with the standard DiMS package and upgrade as their requirements grow. The team can recommend the right setup after reviewing your center size and workflow.

You can request a demo or contact the DiMS team through the Contact page. The team will guide you through registration, setup and the next steps for your center.

After your enquiry, the DiMS team will confirm your center details, understand your workflow, prepare the system environment and guide users through onboarding.

Training is provided through guided sessions such as Zoom walkthroughs, support channels, video materials and day-to-day assistance through the DiMS support process.

Implementation timing depends on the number of centers, users, modules and data migration scope. A simple setup can move quickly, while larger groups may require staged rollout and validation.

DiMS is browser-based, so most centers can use standard desktops, laptops or tablets with a modern browser and reliable internet connection.

DiMS is designed for modern web browsers such as Chrome, Edge, Firefox and Safari. For best results, keep browsers updated to the latest stable version.

DiMS hosting uses Malaysian data center infrastructure, including Exabytes facilities located in AIMS Data Center Kuala Lumpur and Suntech Cybercity Penang.

DiMS supports role-based access so users only see the functions they need, such as clinical, finance, purchasing, center management, provider or administrator access.

You can request an export of your data through the support team. Data handling will follow the applicable service agreement and privacy policy.

DiMS supports patient billing, panel and sponsor billing, itemised invoices, payment records, receivables, credit notes, e-invoice workflows and financial reporting.

Yes. DiMS can support center-specific or sponsor-specific billing formats when the requirement is reviewed and configured by the implementation team.

Yes. DiMS Connect supports online blood test and water test workflows so results can flow into patient or RO water records with less scanning and manual upload.

DiMS Connect can support HD machine data, weighing scale data and patient registration tools such as face recognition, MyKad or thumb print workflows where configured.

DiMS includes operational, clinical, billing, revenue, inventory, compliance, collection and quality reports, with customized reporting available for specific center needs.